Books, Business & Investing, Skills, Secretarial Aids & Training

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James Stroman, Kevin Wilson, Jennifer Wauson
Administrative Assistant's and Secretary's Handbook
by AMACOM (Hardcover)

Between coordinating meetings, making travel arrangements, and running the phone lines, being a professional administrative assistant requires an astonishing and varied range of skills involving interpersonal communication, written presentations, and organizational ability. Written in a down-to-earth style, Administrative Assistant’s and Secretary’s Handbook provides readers with information on subjects including record keeping, telephone usage, office machines, mail, business letters, and computer software skills. Now in its third edition, the book has been completely revised with expanded coverage of topics including electronic records management, interpersonal and communication skills, troubleshooting computer problems, time and stress management, customer service, event planning, web conferencing, math for office professionals, office management and supervision, transcription, and much more. Comprehensive and completely up-to-date, this is the book every ...

Howard Behar
It's Not About the Coffee: Leadership Principles from a Life at Starbucks
by Portfolio Hardcover (Hardcover)

“At Starbucks, the coffee has to be excellent, from the sourcing and growing to the roasting and brewing. The vision has to be inspiring and meaningful. Our finances have to be in order. But without people, we have nothing. With people, we have something even bigger than coffee.” During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses the importance of people over profits. He coached hundreds of leaders at every level and helped the company grow into a world- renowned brand. Now he reveals the ten principles that guided his leadership—and not one of them is about coffee. Behar starts with the idea that if you regard employees and customers as human beings, everything else will take care of itself. If you think of your staff as people (not labor costs) they will achieve results beyond what is thought possible. And if you think of your customers as people you serve (not sources of revenue) you’ll make a ...

Ram Charan
What the Customer Wants You to Know: How Everybody Needs to Think Differently About Sales
by Portfolio Hardcover (Hardcover)

From the bestselling author of What the CEO Wants You to Know: How to rethink sales from the outside in More than ever these days, the sales process often turns into a war about price—a frustrating, unpleasant war that takes all the fun out of selling. But there’s a better way to think about sales, says bestselling author Ram Charan, who is famous for clarifying and simplifying difficult business problems. Instead of starting with your product or service, start with your customer’s problems. Focus on becoming your customer’s trusted partner, someone he or she can turn to for creative, cost- effective solutions that are based on your deep knowledge of his values, goals, problems, and customers. This powerful book will teach you: • How to gain a deeper knowledge of your customer’s company, including costs, values, and how decisions really get made • How to help your customer improve margins and drive revenue growth • How to focus on your ...

William A Sabin
Gregg Reference Manual
by Glencoe/Mcgraw-Hill (Paperback)

The classic business reference now features a new "wrap" extension that retains the spiral binding's functionality. When placed against the back of the shelf, a pre-creased extension of the back cover "wraps" around the open side and tucks under the front cover, providing an imprinted spine. The wrap piece contains an area code list that is perforated and may be removed to be kept as a reference.

Susan H. Cooperman
Professional Office Procedures (3rd Edition)
by Prentice Hall (Paperback)

For Office Procedures, Business Procedures, and Administrative Support Technology courses at the undergraduate level. Providing students with real-life experiences and exercises in how to function in an office, this book offers clear, sensible and valuable guidance for becoming a more knowledgeable, efficient, and productive office worker fully capable of surviving in today's fast-changing computerized business world.

Leonard Levin
EasyScript Express: Learn To Take Fast Notes in a Matter of Hours
by Legend Publishing (Hardcover)

IDIOT-PROOF SPEEDWRITING AND SHORTHAND You might be confused after reading: "Idiot-Proof Speedwriting and Shorthand". Is that made for stupid people? Not at all! Our system is so unique and easy that anybody can master it. EasyScript/ComputerScript books are the first place to turn to when you're new to speedwriting and shorthand. Even if you've studied this subject and wish to continue using some your abbreviating techniques, EasyScript can be a great addition to combine it with your existing method. In other words, EasyScript books are intended for individuals who are: • Intelligent. They know that they need to learn how take fast and accurate notes quickly but don't want to waste time with other speedwriting and shorthand books. • Frustrated. They have tried to do master shorthand or speedwriting but found them too complicated. • Confused. They're simply mystified by failing to grasp the subject. Are you intimidated and confused by shorthand? Do you ...

Sharon Burton, Nelda Shelton
Office Procedures for the 21st Century (7th Edition)
by Prentice Hall (Spiral-bound)

Office Procedures for the 21st Century, Seventh Edition offers a desirable blend of procedural skills and soft skillsand continues to be a market leader. Because of its relevant approach and proven system, it prepares readers for employment in today's office environment and addresses the skills, strategies, and techniques needed to excel in any organization. This edition features an increased coverage of communication and human relations and offers more on ethics, technology and productivity. A new chapter on developing effective oral presentations is included. Comprehensive treatment of office procedural skills includes relevant and timely topics. Provides an early focus on the employment process and helps develop readers’ interviewing and resume writing abilities. Addresses technology through its use of references to the Internet, MS Office, Quick Tips and technology tips. Includes information on how to plan a presentation, organize content, deliver the message and use ...

Mary A. DeVries
Legal Secretary's Complete Handbook (4th Edition)
by Prentice Hall (Hardcover)

Now in its fourth edition, this popular desktop tool is packed with law-office practices and procedures for beginning and veteran legal secretaries and paralegals. Organised for quick access to work-day solutions, the guide is divided into five parts - general duties in the law office; preparing legal instruments and documents; preparing court papers; assisting in specialised practice; legal facts and secretarial aids.

Varina L Haney, Lynn Mazzola
Certified Professional Secretary and Certified Administrative Professional Examination Review: Management (5th Edition) (Paperback)
by Prentice Hall (Paperback)

New 5th Edition! The Certified Professional Secretary (CPS(R)) Examination Review Series provides valuable assistance to anyone preparing for the CPS Examination. The Series focuses on key topics test-takers must know in order to pass the exam. It is the only examination preparation series produced in conjunction with the International Association of Administrative Professionals (IAAP ). The format of each manual in the Series guides administrative professionals in effective study techniques.

Mary Ellen Oliverio, William R. Pasewark, Bonnie R. White
The Office: Procedures and Technology
by South-Western Educational Pub (Hardcover)

This comprehensive overview of office procedures and concepts introduces the effects of technology on the office of tomorrow. By focusing on the skills necessary for office workers at every level, evolving technologies are examined and the interpersonal skills vital to a successful career are highlighted.

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